Terms and Conditions

WHITE WATER CONSULTANCY (INTERNATIONAL) LIMITED
Company Number: 03480222
Place of registration: England and Wales
Registered Office: White Water Consultancy (International) Limited, Broyan house, Priory street, Cardigan, Ceredigion, SA43 1BZ

Accuracy of product colours and descriptions

Due to variations in lighting conditions at the time of photography and / or settings on your own computer, there may be differences between the colour of any products that you receive and how they may appear online.

We will always try and ensure that the colours depicted in any images on the site reflect the actual colour as closely as possible but we recommend that the colours depicted be used as a guide. We therefore, cannot guarantee that the product you receive will match the on-screen depiction.

White Water Consultancy International Ltd will not accept responsibility / liability for representations made by a third party for products features or suitability for a particular use. (E.g. Manufacturers, magazine articles, Internet etc). White Water Consultancy International Ltd does not guarantee the accuracy of the information published on this website and will not be responsible for any damages resulting in reliance on the information contained within the site. Please check with manufacturer if full product specifications is required.

Cancellation Policy

Orders may be cancelled within 7 working days of an order being placed and/or within 7 working days of goods received. Cancellations are only accepted if the customer phones our customer services on 01267 223555 to obtain a cancellation number. A cancellation number can only be obtained before the order has been dispatched.

If your order has been dispatched prior to the cancellation, the return procedure as defined below will apply and you will be issued with a RMA number. If the procedure is not respected, the order will be considered valid and the customer will remain liable for the full payment.

Returns Policy

Orders may be returned within 7 working days after the goods were received for a full credit or refund in the following circumstances:

• Item is in new condition with original packaging
• Item was received damaged or defective
• Incorrect item was shipped

To process your return you will need a RMA number for the goods by calling our customer services number on 01267 223555 before sending.

• You have obtained a RMA number for the goods before sending.
• Goods must be returned within 7 working days of delivery.
• Goods returned must be received in as new condition with original packaging.
• Carriage costs for returning the goods will be your responsibility.
• Goods remain your responsibility during transit and until signed for by us.

We're sorry, but we do not accept returns of opened items or items returned more than 7 working days after delivery and/or goods returned without a valid RMA.

All refunds will be processed within 30 days from when you notify us of cancellation of the order. However, we are usually able to issue refunds within 5 – 7 working days from when the goods have been returned.

Faulty Goods
If it is agreed that the goods have been delivered faulty or damaged we will offer you a refund OR a replacement.

Please Note
All returns (except faulty goods) will be subject to a 20% restocking / admin charge. This will be subtracted from the refund amount.

Ordering

Order Online

We offer 24hr on-line ordering through our website. To order our products, simply click the add to cart button. You will then be asked if you would like to process the order or continue shopping. Click continue shopping if you wish to order more than one product.

You can then make a secure online payment using:

• PAYPAL - PayPal is the faster, safer way to send money and make an online payment.
• 

Order By Phone

You can call us on on 01267 223555 with details of your order.

We accept all major credit and debit cards. These include Visa, Mastercard etc.

Orders outside the UK?

Currently for orders placed on our website we can only ship to addresses within the UK.

Price

All prices are displayed in Pounds sterling and is a total price inclusive of VAT (Value Added Tax).

Delivery

Delivery to mainland UK, Channel islands, Northern Ireland, Scottish Islands & Isle of Man is £5 for all orders

All UK orders are dispatched via 1st Class Royal Mail Signed For Delivery.

Currently for orders placed on our website we can only ship to addresses within the UK.

We will endeavour to dispatch all orders within 1-2 days and on rare occasion some items maybe out of stock, we will notify you of the estimated arrival date when you can decide whether or not to proceed with the order.

Security

White Water Consultancy International Ltd take every precaution to ensure all of your details are kept confidential, all credit card details are taken via secure SSL(Secure Socket Layer) 128 bit encryption and for extra safety no credit card details are stored on-site.

Your browser will confirm that you are shopping in a secure environment by showing either a locked padlock icon or an image of a key.

Orders are processed via RBS WorldPay's secure payment gateway.

Website Use

• The information and material provided on this website is provided free of charge (except where otherwise stated) and solely for illustrative purposes. It is not intended to and does not establish a business, contractual or employment relationship with White Water Consultancy International Ltd.
  
  
• The information, contents, text, images, including but not limited to html code, scripts, and photography is the property of White Water Consultancy International Ltd otherwise acknowledged) and may not be copied, reproduced, republished, posted, transmitted, or distributed in any way without our express, advance, written consent.
  
  
• This site is provided "as is" and White Water Consultancy International Ltd expressly disclaims all warranties of any kind whether express or implied including the warranties of merchantability and fitness for a particular purpose. In no event shall White Water Consultancy International Ltd or any of its employees or contractors be liable for any damages whatsoever in connection with the information or material on this website, including but not limited to actual, consequential, direct, exemplary, incidental, indirect, punitive or special damages.
  
  
• Links on this site may lead to services or sites not operated by White Water Consultancy International Ltd. No judgement or warranty is made with respect to such other services or sites and White Water Consultancy International Ltd takes no responsibility for such other sites or services. A link to another site or service is not an endorsement of that site or service. Any use you make of the information provided on this site, or any site or service linked to by this site, is at your own risk.
  
  
• These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here from shall be exclusively subject to the jurisdiction of the courts of England and Wales.